Last Updated: 08 Nov, 2025
These terms govern the process of cancellation of services and refund eligibility for users of State Infotech (“Company,” “we,” “our,” or “us”). By using our platform, you agree to the terms set forth below. Please read this policy carefully before making a purchase or subscribing to our services.
(a) Users may request a cancellation of their subscription or service within the
specified cooling-off period (if applicable under law) by submitting a written
request
through our official support channel or dashboard.
(b) Cancellation requests made after the cooling-off period will not result in a
refund, unless specifically stated under a promotional offer or as required by law.
(c) Once a cancellation request is approved, access to the service will be revoked
immediately or on the next billing cycle, depending on the subscription plan.
Certain services are non-cancellable and non-refundable once delivered or activated,
including but not limited to:
(i) One-time setup or onboarding fees
(ii) Customized integrations or development work
(iii) Data migration, consultation, or training services that have already been
performed.
These are considered final upon payment.
(a) Refunds will only be processed if the cancellation is made within the eligible
timeframe and the service has not been materially consumed.
(b) For prepaid plans, a pro-rata refund may be provided based on unused service
days, after deducting applicable administrative or payment gateway charges.
(c) Refunds for payments made through third-party providers (e.g., payment
gateways, UPI, credit cards) will be subject to their processing timelines and fees.
(a) All refund requests must be submitted in writing to our support team, clearly
stating the reason for cancellation and including payment proof.
(b) Upon verification and approval, refunds will be initiated within 7–10 working
days to the original payment method used.
(c) The Company is not responsible for delays caused by banking institutions,
payment gateways, or third-party intermediaries.
Users agree to first contact our support team to resolve any billing disputes before initiating a chargeback with their bank or payment provider. Unauthorized or fraudulent chargebacks may lead to immediate suspension of services and legal action to recover losses.
We reserve the right to amend this Cancellation & Refund Policy at any time to reflect changes in business practices, legal requirements, or service offerings. Updates will be posted on our website, and continued use of our services indicates your acceptance of the updated terms.
For cancellations, refunds, or disputes, please contact our support team at support@stateinfotech.com. All requests must be sent from the registered email associated with your account.